For the last 20 years, the telecom industry has seen tremendous growth and is drinking from dependable & bankable revenue streams. However, as technology has evolved, it has created a situation for the telecom industry, where it is presented with new challenges and disruptive technologies. Just like Uber Technologies Inc. has disrupted transport, and Airbnb™ has caused disruption in the...
As VoIP becomes an increasingly popular choice for both business and personal communications, the wholesale market is growing more competitive and complex by the minute. For carriers, choosing the right partner for VoIP termination services is a critical decision that determines the overall success of their organization, affecting everything from profit margins to customer satisfaction. While capacity and quality of...
I’ve something new and exciting to share this time. Most of you reading my blog are aware of the Carrier business and eagerly waiting for some breakthrough technology that can change the way we deal in carrier business. Today automation and convergence are the buzzwords, and this is the direction in which everyone is looking, as we wait for that...
According to research by Statista, VoIP usage grew from 147 petabytes of data in 2011 to 156 in 2015, and that number is only projected to increase. As the need for VoIP services proliferates across multiple industries, VoIP service providers and carriers require a new way to conduct business. One that can offer access to an expanding market and provide...
Globalization of business, the emergence of workforce mobility, and the advancement of Cloud computing have all played key roles in transforming traditional communications, giving rise to a host of new technology advancements that have changed the way individuals connect and interact. One of these advancements set to become increasingly popular in the coming years is conferencing, which includes conference calls,...
Increased availability and accessibility of the cloud is driving the steady adoption of hosted Internet Protocol (IP) telephony and Unified Communications and Collaboration (UC & C) services such as cloud-based IP Private Branch Exchange, or cloud IP PBX.Frost & Sullivan estimates that the installed user base is expanding at about 25 to 30 percent year-over-year.The convergence of these technologies means...
MFS’ bastion of disruption has been built on two key principles of “Moving currency electronic” and “multi-channel”. MFS, in essence, is a “middleman” that doesn’t own anything – it simply facilitates convenient access to fundamental monetary services and range of Value added services through its multi-channel APIs with core peripheral systems viz. CBS, Remittance hub, merchant systems, IN platform and...
U.S. telecom industry spending is projected to reach $1.4 Trillion USD and global telecom spending will reach $5.6 Trillion USD in 2015, according to Plunkett Research. Worldwide, the VoIP service market alone reached nearly $70 Billion USD in 2014, fueled largely by growth in business VoIP services, according to Infonetics Research. Business voice services are the driving force within the...
During a discussion with one of my friends,I was left wondering how things have evolved radically for Enterprise communication, from desk landline phones to Mobile App based calling. Now, one can have features like presence, file sharing, messaging, video calling, auto attendant and much more at their disposal, anywhere. Many enterprises still communicate in the old school way, tying employees...
Wholesale voice business and the disputes associated with it go hand in hand. Higher the volume of business, higher are the disputes. These disputes if not handled properly can eat up the bottom-line of a carrier very soon. Let me illustrate with a real-life example: “Carrier A used to send huge volume of traffic to other carriers (mostly operators) for...
