Author Archives: harshita-kapoor

While navigating ways through the twists and turns caused by the COVID-19 pandemic, most industries have gracefully surrendered to the dominance of digital technology and connectivity. Telecommunications is one such industry. As 2022 is here, and we continue to face the wraths and unpredictability of the pandemic impact, telecom operators will need to embrace a […]

The digital disruption has triggered a massive wave of transition and most industries are left with no choice but to devise new strategies to protect their revenue streams. Shop owners listing their products on e-commerce website giants like Amazon, banks delivering their key services through mobile applications are just a few examples of such strategies. […]

Back in the days, when lives were simpler with less complicated technology, SMS services dominated the personal communication market. However, in the past few years, it has been evident that P2P (Peer-to-Peer) SMS services are widely replaced by OTT (Over-the-Top) messaging services. OTT services are extensively exhausted by consumers in similar ways as P2P SMS […]

As the world is moving towards a style of living that is hooked on the smartphones and internet, the reliance on telecommunication is only witnessing a sharp upward trajectory. The telecom industry has promptly responded to the increasing dependence on its services globally. With the increased scale of telecom services, the industry is also facing […]

In the digital era, the telecom industry provides ample services to its customers apart from calling. With these increased services, the telecom industry has become a goldmine of data. Thus, it has become highly prone to risks and different types of frauds. A fraudster can be sitting inside the company’s premises or even half-way across […]

Since its inception, VoIP technology has come a long way with the help of various innovative advancements. It has changed business communication tremendously especially through its exceptional cost-benefits. The VoIP technology is currently employed by all sizes of businesses, but it still carries a huge potential to further grow and evolve by integrating with various […]

Workplaces globally have accepted the ‘new normal’ of working culture by decentralizing which has exponentially increased the technology needs of businesses. In 2021, businesses are looking for agility and cost efficiency to combat the aftermath of economic shutdowns. And the cloud platform has become the inevitable solution. If we look at the telecom industry, cloud […]

In the digital era, the telecom industry provides ample services to its customers apart from calling. With these increased services, the telecom industry has become a goldmine of data. Thus, it has become highly prone to risks and different types of frauds. A fraudster can be sitting inside the company’s premises or even half-way across […]

The first-ever SMS in the world was sent on 3rd December 1992 by Neil Papworth, that said, “Merry Christmas.” For the convenience they provide, messaging services have been used for various purposes since then. The 2000s saw the growth of person-to-person (P2P) messaging while the 2010s have seen a surge in the growth of application-to-person […]

Businesses today must guarantee the continual presence and engagement of their potential client base through all the social media platforms as well as their website. Investment in enhanced business communication has become primary for businesses to successfully sell their products and services. However, social media promotions are no more enough to engage the customers as […]